Before you email us.

Pay-as-you-go is available for one-off fixes and projects at the quoted labor rate. Managed plans provide scheduled recurring care. Enrollment requires email verification, an eligibility review, written scope, a service agreement, and confirmed billing before activation.

Home Complete Plus can add eligible computers for $35/month each, with a $50 one-time onboarding charge for each added device, up to 10 supported residential devices. Servers, business-critical systems, regulated data, multi-location environments, unsupported software, failing hardware, and advanced network equipment require review and may need a custom quote or specialist referral.

You do. We verify compatibility and scope first, then you purchase approved parts and licenses directly through your own accounts. That keeps pricing transparent and avoids inventory risk—and you always own your hardware and subscriptions.

We can provide scoped setup and migration assistance using licenses purchased directly through accounts owned by you or your organization. Direct software resale and partner billing are future options, not currently offered.

We offer evening and weekend appointments subject to confirmation—never as an emergency or 24/7 guarantee. Eligible managed-plan clients can request priority scheduling within published working hours, subject to current capacity.

Not at launch. Business-critical servers, regulated records, compliance audits, and penetration testing are outside our current scope and we'll refer you to a specialist—working within what we can genuinely support is the point.

Credential entry stays customer-controlled, we never store passwords in tickets, and you approve every backup and access step. Serial numbers are recorded only when necessary.