Service Policies
Last updated: October 11, 2026
Service scope
Menard’s Technology Services offers one-time technology help and requests for scheduled monthly care for eligible homes and small businesses. Each request is reviewed for suitability, capacity and agreed scope.
Service is by confirmed appointment during published hours: Monday through Friday, 6 PM to 9 PM Central, and Saturday, 9 AM to noon Central. Sunday is unavailable. Emergency service, 24/7 monitoring and guaranteed response or resolution times are not included. Priority appointment requests remain subject to capacity and the applicable written agreement.
Quotes and additional work
The written scope identifies the authorized work, applicable rates, included labor, exclusions and separately approved costs. Additional work or cost requires your approval before proceeding. You purchase agreed parts and licenses directly through your own accounts after compatibility and scope are reviewed. Travel and third-party or specialist services must be addressed in the written scope.
One-time services
Our Services page describes one-time options and published starting prices. Remote support is listed at $89 per hour with a 30-minute minimum. On-site support is listed at $125 for the first hour. New-computer setup starts at $149. Your approved scope determines which service and charges apply.
Appointment changes and billing questions
If you need to change or cancel an appointment, contact tech@menardsecit.com or (337) 573-1850 as soon as possible. Applicable cancellation terms and charges must be provided in your written quote or agreement before you accept service. Send billing or refund questions to tech@menardsecit.com with your invoice or service reference. Do not send payment-card details.
This page does not establish a new cancellation fee, refund deadline or non-refundable charge. Any applicable legal rights continue to apply.
Monthly plans
The Plans page describes published plan options. Submitting an enrollment request does not activate a plan or authorize recurring charges. Enrollment requires contact verification, device-eligibility review, agreed service boundaries, a written agreement and confirmed billing before activation.
Your plan agreement must identify covered devices, included work and time, the service schedule, exclusions, billing arrangements, any renewal terms, and how to change or cancel. Software licenses, hardware, projects, travel and specialist services are separate unless included in writing.
Remote support and credentials
Remote support is arranged for a confirmed appointment. Start a remote session only when you have scheduled it with us and verified the connection instructions. Review the software’s access prompts before proceeding. Keep password and recovery-code entry under your control, and do not put credentials into website forms, chat, email or tickets. Remote work is billed under the scope and rates approved before work begins.
Backups and recovery
Maintain current backups before work on a device or its data. The agreed scope should identify any backup, transfer or recovery work. A sample restore verifies only the files tested at that time; it does not establish that every file can be restored. Backup assistance and recovery triage do not guarantee recovery. Advanced recovery may require a separately arranged specialist or laboratory.
Service boundaries
Current services do not include penetration testing, compliance audits or certification, emergency incident response, or guarantees that every security problem will be identified. Regulated records and business-critical systems are outside the current service scope. A request outside that scope may require a specialist.
Contact
Email tech@menardsecit.com or call (337) 573-1850.
Mailing address: 2851 Johnston Street, PMB #514, Lafayette, LA 70503-3243. Service is remote or at your location. This is not a walk-in service office.