Privacy Notice
Last updated: October 11, 2026
About this notice
This notice explains information handling on the Menard’s Technology Services website, including its request forms, website chat and embedded booking tools. Contact tech@menardsecit.com with privacy questions.
Our mailing address is 2851 Johnston Street, PMB #514, Lafayette, LA 70503-3243. This is a mailing address, not a walk-in service office.
Information you provide
When you request help, the website asks for your name, email address, phone number, city, state, ZIP code, preferred contact method, service needs and a description of the issue. You may also provide your organization, street address, preferred service mode and scheduling preferences.
The website’s built-in FAQ assistant receives the questions you send. Its optional follow-up form asks for your name, email address and home/business preference and includes your original question in the request. Third-party chat and booking tools process information you provide through their own interfaces.
Provide only information needed to describe your issue. Do not include passwords, recovery codes, payment-card details, regulated records or unrelated sensitive information. The website request form does not support file attachments.
Request verification and records
Website requests are stored on the business’s website platform before email verification. The platform also keeps related email-processing and security/audit records. These records can include contact and request details, timestamps, routing references, delivery or processing status, and IP addresses associated with request processing.
Email-verification links expire after 30 minutes. Expiration does not automatically delete the request or all related email and audit records.
After a valid verification, the platform attempts to create a Zoho Desk ticket and, where configured, a Zoho CRM lead. Email verification controls this ticket-routing process; it does not prevent the website or its embedded providers from processing other website interactions. A verified request does not itself confirm an appointment, authorize work, activate a plan or authorize recurring charges.
Website chat
When available, the built-in FAQ assistant sends questions to the website server and responds using predefined service information. That FAQ function does not itself save a conversation transcript. Technical information may still be processed by the website host or other website providers.
If you submit its follow-up form, your original question and contact details enter the stored request and email-verification process described above. Zoho SalesIQ chat, when displayed, is a separate provider service; the built-in FAQ’s transcript behavior should not be assumed to apply to SalesIQ conversations.
Website providers and cookies
The website includes Zoho PageSense for website analytics and Zoho SalesIQ for website chat and visitor interaction. The booking section uses Zoho Bookings through a NimbusPop embedding script. The website also links to customer-support, invoice-payment and remote-assistance services.
Embedded tools can process browser and device information, identifiers, visit activity and interactions with their features. They can use cookies or similar technologies for functionality, visitor recognition and analytics. Processing can occur when an embedded tool loads, even if you do not submit the website request form.
Read Zoho’s Privacy Policy, PageSense cookie information and SalesIQ cookie information for information about those services. Features and processing vary by provider settings; a provider’s list of possible cookies or features is not a statement that every item is active on this website.
You can limit or remove cookies through your browser settings. Doing so may affect chat, booking or other functions, and does not necessarily stop every kind of data processing. You can also contact us directly at tech@menardsecit.com instead of submitting a website form or using chat. Direct email creates its own correspondence record and does not erase information from a previous website visit.
The website request form does not collect payment-card details or activate a subscription. If you use a linked invoice-payment or other provider service, review that service’s terms and privacy information before providing information.
Use, sharing and retention
We use request and related service information to handle requests, provide and document service, address billing questions, maintain security, and meet applicable recordkeeping obligations. We keep service requests for future service reference. We do not sell customer information or use it for unrelated purposes.
Information is processed through the website platform, email services and the service providers used for the relevant functions described in this notice. Information may also need to be disclosed to meet an applicable legal obligation. Email-verification expiry does not set a retention period for request, email, audit or provider records.
Privacy requests and security
Contact tech@menardsecit.com to ask about a record or request access, correction or deletion. Identify the request without sending passwords or unrelated sensitive information. Applicable legal rights and exceptions depend on the record and circumstances.
No internet transmission or storage system can be guaranteed completely secure. Keep credentials under your control and use the agreed support process when information is needed for a service.
Updates and contact
The date at the top identifies this notice’s latest update. Contact tech@menardsecit.com or write to Menard’s Technology Services, 2851 Johnston Street, PMB #514, Lafayette, LA 70503-3243 with questions about this notice.