Website Terms of Use

Last updated: October 11, 2026

About this website

Menard’s Technology Services provides information about appointment-based technology support for homes and eligible small businesses in Lafayette and Acadiana. Remote support is available within Louisiana. This website lets you learn about services, request help, and access booking, customer-support, remote-assistance and invoice services.

Requests and service agreements

Submitting a form, sending a message, or requesting a booking starts a review process. It does not authorize work, activate a monthly plan, authorize recurring charges, guarantee a response time, or confirm an appointment. Availability and scope must be confirmed before service.

Your written quote, scope or service agreement identifies the work and its charges. Monthly plans require an eligibility review, a written agreement and confirmed billing before activation. These website terms do not replace your accepted service agreement.

Pricing and additional work

Published prices apply to the described services and their stated limits. Your written scope identifies the applicable labor charges and any separately approved costs. Parts, software licenses, travel, projects and specialist services are separate unless included in writing. Additional work or cost requires your approval before proceeding.

Information and authorization

Provide accurate contact and request information. Request service only for devices, accounts, systems and data you own or are authorized to manage. Do not send passwords, recovery codes, payment-card details, regulated records or unrelated private information through website forms or chat.

Keep credential entry under your control. Access to your devices or accounts must be separately authorized for the agreed work.

Third-party services

The website links to or includes third-party services for booking, customer support, remote assistance and invoice payment. Those providers have their own terms and privacy information. Review the applicable provider’s information when using its service.

Availability

Service is by confirmed appointment. Human-support hours are Monday through Friday, 6 PM to 9 PM Central, and Saturday, 9 AM to noon Central. Sunday is unavailable. Emergency or 24/7 support is not offered. Published descriptions do not guarantee that a particular device, issue or environment is eligible for service.

Privacy and contact

Read our Privacy Notice for information about website and service-request data, and our Service Policies for service scope and authorization.

Email: tech@menardsecit.com. Phone: (337) 573-1850.

Mailing address: Menard’s Technology Services, 2851 Johnston Street, PMB #514, Lafayette, LA 70503-3243. Service is remote or at your location. This mailing address is not a walk-in service office.