Knowledge base for Lafayette and Acadiana
Scary Computer Pop-Ups: Pause Before You Call
An alarming computer warning can push you into calling the wrong person. This short episode explains how to pause, close a suspicious browser window, and check a concern through a trusted source, with practical steps for homes and small offices in Lafayette and Acadiana.
DiagnosticsWhat a device diagnostic includes
What we check, what the written findings include, and how the $49 fee is credited toward approved repair labor.
Remote SupportWhat counts as one remote support hour
How remote time is billed ($89/hour with a 30-minute minimum), how extra time is approved, and what typical sessions handle.
BackupsHow backups protect a small business
What a backup covers, what it does not, and how restore checks work on managed plans.
EmailEmail stops working: safe first steps
Checks you can safely try when email stops working, and when to contact us.
SchedulingAppointments, evenings, and weekends
Appointments are confirmed (never assumed), evening and weekend requests are capacity-based, and there is no emergency or 24/7 service.
Managed PlansManaged plans: health reviews and backup checks
What a health review covers, what a backup check verifies, and what priority requests do and do not guarantee.
Wi-Fi & NetworkingWi-Fi dead zones: what helps and what does not
What causes dead zones, what mesh systems can and cannot fix, and when an on-site assessment is worth it.
Setup & UpgradesNew-computer setup: what is included
What the new-computer setup service includes (from $149) and what it does not.
Choosing a ProviderChoosing an IT service in Lafayette: questions to ask
The questions that separate a real local IT provider from a call center, what published pricing should look like, and what to check before you commit.
PricingWhat does IT support cost in the Lafayette area?
Published rates for remote and on-site help, why hourly is cheaper than a surprise visit, and what drives the price of a repair.
Home OfficeIT help for home offices in Acadiana
The setup a home office actually needs: reliable email, backup you have tested, and Wi-Fi that reaches the whole room.
Small BusinessIT support for small businesses in Lafayette
What a 5-to-25-person business in Acadiana actually needs from IT, and what managed plans do and do not cover.
PerformanceWhy is my computer so slow? Common causes in Lafayette homes
The usual causes of a slow computer, what you can safely check yourself, and when a diagnostic is worth the $49.
NetworkingWi-Fi dead zones in Lafayette homes: how to fix coverage
Why signal dies in specific rooms, how to find the real cause without buying equipment first, and when a router replacement is actually the answer.