Appointments, evenings, and weekends
Appointments are confirmed (never assumed), evening and weekend requests are capacity-based, and there is no emergency or 24/7 service.
How scheduling works- All service is by appointment. Requesting a slot does not guarantee service; the appointment is confirmed by email first
- Confirmation covers the service mode (on-site, remote, or drop-off), the agreed scope, and, for on-site visits, a confirmed address
- Published windows: Human support is Monday-Friday 6:00-9:00 PM and Saturday 9:00 AM-12:00 PM Central. Sunday is closed.
Evenings and weekends
- Evening and weekend requests are considered based on current capacity
- Remote support is usually the fastest way to get help outside standard hours
- Scheduling as far in advance as possible gives the best chance of a slot
No emergency or 24/7 service
- We do not offer emergency, same-hour, or 24/7 on-demand service
- Urgent-sounding requests are still scheduled through the normal confirmed-appointment flow and handled as capacity allows
- Managed-plan clients report issues through their normal channel; that is a helpdesk, not an emergency hotline
Changes and cancellations
- If plans change, let us know as soon as possible so the slot can be reworked
- Any change to scope or travel is re-confirmed before the visit
Call (337) 573-1850 or email tech@menardsecit.com to request an appointment.