What counts as one remote support hour
How remote time is billed ($89/hour with a 30-minute minimum), how extra time is approved, and what typical sessions handle.
Remote support is billed by the hour at $89/hour with a 30-minute minimum ($44.50).What one hour includes
- Time is billed in 30-minute increments from the moment we connect until the session ends, including verification and closing notes
- A 30-minute minimum applies, so the minimum charge is $44.50 even if the issue resolves faster
- Typical remote fixes run in under an hour; anything beyond the first hour requires your approval before we continue
How extra time is approved
- Before the session crosses into extra time, we tell you where we are, estimate what is left, restate the rate, and get your go-ahead
- You can decline extra time at any point; we stop cleanly and summarize what remains
Typical remote sessions
- Virus and malware cleanup, and removing unwanted programs
- Windows and driver updates
- Email and browser setup
- Printer and home-network troubleshooting
- Cloud sync and customer-owned backup setup
- Slow-computer tune-ups and account recovery guidance
What is not remote work
- Hardware failures, in-person equipment setup, and network changes that need physical access are quoted as on-site help ($125 first hour, $95 each additional hour) or as a written labor quote
Service is by appointment only. Call (337) 573-1850 or email tech@menardsecit.com.